Online Casino FAQ

Read through the onlinecasino.info frequently asked questions listed on this page to find answers to any questions that you may have about online casinos. There are some general questions that online gamblers tend to have about gambling on the Internet and we have built this page to answer some of the most common questions. Our goal is to help answer any question that you may have.  Onlinecasino.info is still in its beta phase so we'll be updated this FAQ list with additional questions and answers as we complete beta testing and go live within the next month.


What are bonus play through requirements?

An online casino bonus has terms and conditions associated with it which must be followed. Play through requirements are one of the most important terms and conditions that apply when redeeming a bonus from an internet casino. The casino bonus play throuhg requirements are the minimum amount of wagers that must be placed before a  player can cash out winnings that came from the bonus money. Online casino bonus play through requirements usually range from 25 times to 50 times the bonus amount redeemed by the player. Each casino has its own T&Cs so read these carefully before claiming any online casino bonuses or promotions.


Should I claim online casino bonus money?

Well that's up to you. For casual gamblers we think claiming online casino bonuses and promotions are a good idea because they will give you extra money to play with so you don't have to deposit as much money. However because of the play through requirements attached the casino bonus offers your winnings can not be withdrawn from an online casino until the minimum play through requirements have been met. So for professional gamblers that have a goal of actually earning a profit when gambling online we suggest not taking the casino bonus offers because you professionals will want to be able to withdrawal their winnings at any point and not be restricted by the bonus terms and conditions.


How do you rate Internet casinos?

We have a set of guidelines that we follow when rating an internet casino. We look for licensed online casinos that use trusted casino software providers. We look for casinos that have professional customer care representatives that are available to help with your needs anytime. We evaluate each casino's average payouts, quality of customer care, availability of deposit methods, game selection, software provider and overall reputation when determining where a casino is raked in our list. We also have advertising relationships with the online gambling sites listed on onlinecasino.info and we do receive financial compensation from the casinos listed on our website.


Do you have customer service?

Yes, of course we do! Our customer service team consists of friendly and knowledgeable representatives. Our customer  service team members are available to answer your questions 24/7/365.

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